Working with us

Since launching its business operation in April 2009, Hanwha Life Vietnam has consistently achieved excellent results over the plan. This success is due to the efforts of a dynamic team of professionals, with a work environment that fosters teamwork in which each individual commits himself to the common goal.

Together we achieve more through the philosophy CHALLENGE, DEDICATION and INTEGRITY

CHALLENGE

We believe in challenging the status quo in the pursuit of excellence through change and innovation

DEDICATION

We are dedicated to our company, customers, and one another to achieve a greater goal

INTEGRITY

We believe in acting with integrity in everything we do, as individuals and employees

Working as agency
WORKING AS EMPLOYEE

Open your career path with Hanwha Life Vietnam

With the aim to develop a high quality sales force who works with a professional ethics and high quality services to customers, and in compliance with Hanwha Life's philosophy « Trust - Respect - Innovation », company (hereby called HLV) stipulates a nationwide-consitent standard in terms of recruitment procedure as follows


Recruitment criteria:

  • Age: 18-60
  • Residential status: permanent resident certification or long-term resident form (KT3) at those locations where HLV is recruiting
  • Basic education: candidates must be a high-school graduate.
  • Experiences in sales and/or marketing, consulting, sales managment is preferred.


Attitude and characteristics:

  • Positive attitude: has long-term and specific ; challenges acceptance ; demonstrates positive thinking; willing to provide best services to customers
  • Ambitious to succeed: has strong interest and desires in career achivement ; self-disciplined with a scheduled working habits, and be proactive
  • Persistence: able to adapt to all cirrcumstances; willing to take the challenges
  • Mature personality: be reliable and always keeps committments; has a judgeable mind and able to make appropriate reaction and decision ; willing to support others.
  • Sociable mobility: able to make a first good impression and a coherent presentation ; be courteous, friendly and easygoing


Recruting processes:

  • Approaching: Contact and arrange an appoitment to introduce life insurance career.
  • Screening and selecting those who are met minimum recruitment criteria set-forth by HLV (above-mentioned) => advice them to join the career seminar.
  • Interviewing those who have strong interest & able to succeed in FC career as well as ready to attend BFC course
  • Training: the qualified candidates will be invited to participate a 5-day course to learn the basic knowledge of life insurance and HLV's products.
  • Licensing: Trainees who have been successful in 5 days training and exams will gain the license to sell HLV's products.

Talent is our most important asset

Hanwha Life Vietnam commits to develop the professional through training. Our compensation & benefit is competitive and deserved award to individual‘s contribution.

There are career opportunities within Hanwha Life. Take a look at our job openings; even if there is no current vacancy that suits your preference or qualifications, we encourage you to drop in your resume at our Databank for our future reference.

Candidate Selection Process:

  • Step 1: Receiving and Screening Resume
  • Step 2: Interview with Direct Manager
  • Step 3: Interview with HR
  • Step 4: The staff will contact the appropriate candidates and send thank you letter to the candidates are not appropriate

CLAIM INVESTIGATOR

Submited date: 17/03/2020 | Working at: Ho Chi Minh

Job Description

Role Purpose: The main purpose of this position are verification of Claim investigation, support in promptly and correctly settling and handling all of the risk coverage claims other than timely contractual benefit claims. Reading, analyzing and evaluating medical records

Autonomy :

  •  Answer directly the customer complains after issuing the claim decision.

  • Collecting the claim document and information automatically.

  • Requesting the customer to add the necessary documents for the claim.

Problem Solving

  • The customer demand to know the claimed result immediately after submitting the claim document.
  • Normally, that accident has the police report, but the customer doesn’t declare it.
  • Some hospital refuses to give the medical information.

Job Requirements

  • Ensure all claim investigations (where relevant) should be done promptly and effectively.
  • Ready to go working far.
  • Ensure that clear and timely communication is made to the sales force and customers in relation to claims handling and payments
  • Ensuring efficiency and effectiveness of each transaction/ process and the integrity of the claims handling process
  • Work under high pressure
  • Actively seek ways to make continuous improvement to all processes

Qualification

  • Responsibility, Honestly, Initiative.

 Knowledge

  • University graduate
  • Knowledge of law, policeman, medical, insurance.
  • Have job experience and skills

Skills

  • Proficient in MS Office.
  • Communication skills.
  • Logical thinking.
  • Work in an organized manner.
  • Ability and willingness to learn and adapt to the working environment.

CALL CENTER STAFF

Submited date: 17/03/2020 | Working at: Ho Chi Minh

Job Description

  • Ensure provision of a high quality services to all internal and external clients making enquiries and complaints by telephone (including inbound and pro-active calls).
  • Respond to all clients’ questions and requests accurately, quickly and in a professional manner.
  • Keep courteous, helpful and smile voice as communicating with all clients.
  • Cooperate up with related departments to ensure all customer enquiries/requests to be solved completely and satisfactorily..
  • Cooperate with relevant Departments on improving customer care services and solving complaints.
  • Work closely with the customer services and other operations areas in a team based environment.
  • Contribute to maintaining professional office environment by ensuring compliance with company policies (labor regulations, office rules, dress policies, etc.)
  • Perform other tasks as assigned from time to time

Job Requirements

Knowledge & Experience

  • Good clerical work experience.
  • Good customer services experience
  • Demonstrate accuracy and thoroughness. Work in an organized manner.
  • Effective communication skills: writing, speaking and listening.
  • Ability to contribute to a productive work environment: positive, team-oriented, customer-oriented.

Working Relationships

  • Maintain a clear reporting line with line manager.
  • Work closely with the Customer Services and Operations team and a wide range of Head Office staff for daily processing.
  • Support all internal/ external customers in daily services.

Position Challenges

  • Ensure that all transactions are handled promptly and effectively.
  • Ensure provision of customer focused services within agreed timeframes and standards while maintaining company standards/policies.

GA MANAGEMENT MANAGER

Submited date: 01/04/2020 | Working at: Ho Chi Minh

Job Description

GA Development Support

  • Performing GAD candidate screening, interview & appointment;
  • Providing hands-on guidance for GAD candidates on GA office set-up;
  • Monitoring GAD candidate performance and qualifications on a weekly and ad-hoc basis
  • Organizing New GA Induction & GA Contract signing programs;
  • Overseeing the establishment of Sub-GA offices and change of GA office addresses;
  • Supporting GA in organization of office opening events;
  • Coordinating effort from relevant departments to ensure the new GAs have a good start and conform well with the Company regulations and processes.

GA Management Support

  • Implementing quarterly performance review on existing GAs, and sending out relevant motivation/ warning as appropriate;
  • Monitoring GA compliance requirements (especially with regards to the GA Terms & Conditions, e.g. CS2 & SM appointment), both proactively and as per Internal Audit’s recommendations;
  • Coordinating annual GA office ranking activities and making relevant recommendations for GAs to improve their ranking;
  • Managing the processes of GA Contract renewal, transfer, and termination;
  • Making regular contacts with GADs to ensure they are fully aware of relevant policies and incentives issued by Hanwha Life;
  • Gathering best practices from well-performing GAs and sharing them with the others;
  • Providing field support to poor GAs where appropriate.

GA Planning

  • Monitoring the GA Terms & Conditions, and making appropriate recommendations to keep them competitive and cost-effective;
  • Preparation of relevant policies and processes;
  • Providing periodic GA updates to the Management Team;
  • Playing a key role in the organization of GAD conferences, meetings and training programs.

Job Requirements 

  • Relevant experience in the life insurance industry is preferable, but not a must.
  • Experience in sales, sales training or customer service is an advantage.
  • Good organizational skills.
  • Excellent Excel skills. Knowledge of MS BI is an advantage.
  • Strong communication, presentation and influencing skills in both English and Vietnamese.
  • Strong analytical skills.
  • Pleasant manner and can-do attitude.

DIGITAL SALES PROJECT OFFICER

Submited date: 18/08/2020 | Working at: Ho Chi Minh

Key Accountabilities

  1. Project coordinator in projects relating to digital sales and proactively coordinate with related departments in projects supporting for digitalization
  2. Implement programs to push sales, support partners
  3. Other tasks assigned by The Management Team

Job Requirements

  • University degree, preferably in Technology/ Economics/ Business Administration/ Finance and Banking
  • At least 1-3 years of marketing experiences in banking and insurance field
  • Understanding of trade marketing and digital marketing
  • Good business acumen
  • Excellent MS Office skills
  • Excellent communication and interpersonal skills
  • A team player that nurtures a team work environment
  • Ability to produce results under time restraints

PARTNERSHIP DISTRIBUTION MANAGER

Submited date: 18/08/2020 | Working at: Ho Chi Minh

Key Accountabilities

  • Monitor current partnerships’ production. Propose new activities to boost performance and maintain relationship with current partners
  • Establish new partnership
  • Ensure available process and system in cooperation with the partners
  • Handle any issues/ inquiries originated from partners
  • Other projects assigned by The Management Team (for example: digital recruitment, FTA program…)

Job Requirements

  • University degree, preferably in Economics/ Business Administration/ Finance and Banking
  • At least 3-5 years of partnership management experiences in banking and insurance field
  • Good business acumen
  • Excellent communication and interpersonal skills
  • Excellent Data Analytic, MS Office Skill
  • A team player that nurtures a team work environment
  • Ability to produce results under time restraints

 

DIGITAL MARKETING SENIOR OFFICER

Submited date: 25/08/2020 | Working at: Ho Chi Minh

Key Accountabilities

Initiating initiatives and building necessary digital platforms (35%)

  • Proposing and implementing the digital marketing strategy to make sure its feasibility and ROI up to the market benchmark and standard
  • Proposing initiatives, digital platforms and tools needed support the implementation and realization of the company’s digital marketing strategy

Managing and optimizing digital assets (50%)

  • Handling content marketing including designing, administrating and updating the contents of the corporate website and other digital assets of the company (Facebook, Youtube, Zalo, LifePlus Channel etc.)
  • Initiating and implementing digital marketing campaigns to support the departmental goals including brand campaigns, product launch campaigns, customer campaigns, sales support campaigns, etc.
  • Building and maintaining a standard set of digital marketing monthly reports
  • Testing, measuring and proposing areas for continuous improvement of the digital marketing performance

Others (15%)

  • Support team in other marketing projects
  • Assuming other tasks as assigned by the line manager

 

Job Requirements

  • Education: Bachelor degree in Business Administration, Marketing, Economics, etc.
  • Technical/ Professional/ Specific Competency Requirements:
  • Rich knowledge, practical experience and proven track record in digital marketing
  • Working experience in Digital Marketing Agency is an advantage
  • Organizational capabilities to track progress, execution and consistency of social advertising campaigns
  • Relevant Working Experience: Over 2 years of relevant experience in digital marketing/ communication roles
  • Required Languages: Fluent English & Vietnamese
  • Personality Requirements:
  • Good at time management, organization and planning skills
  • Quick adaptability, willing to learn and detail oriented

DIGITAL MARKETING MANAGER

Submited date: 25/08/2020 | Working at: Ho Chi Minh

Key Accountabilities

Initiating initiatives and building necessary digital platforms (35%)

  • Proposing and implementing the digital marketing strategy to make sure its feasibility and ROI up to the market benchmark and standard
  • Proposing initiatives, digital platforms and tools needed support the implementation and realization of the company’s digital marketing strategy

Managing and optimizing digital assets (50%)

  • Handling content marketing including designing, administrating and updating the contents of the corporate website and other digital assets of the company (Facebook, Youtube, Zalo, etc.)
  • Working closely with IT and relevant departments to constantly improve UX, UI of the company’s digital assets
  • Working with vendors to maintain and upgrade the company’s digital assets in due course
    Initiating and implementing digital marketing campaigns to support the departmental goals including brand campaigns, product launch campaigns, customer campaigns, sales support campaigns, etc.
  • Building and maintaining a standard set of digital marketing monthly reports
  • Testing, measuring and proposing areas for continuous improvement of the digital marketing performance

Others (15%)

  • Planning and managing the budget assigned to make the best ROI of it
  • Assuming other tasks as assigned by the line manager

 

Job Requirements

  • Education: Bachelor degree in Business Administration, Marketing, Economics, etc.
  • Technical/ Professional/ Specific Competency Requirements:
    • Rich knowledge, practical experience and proven track record in digital marketing
    • Working experience in Digital Marketing Agency / Life Insurance is an advantage
    • Organizational capabilities to track progress, execution and consistency of social advertising campaigns
    • Well-developed analytical ability to extract insight from data and plan next steps across multiple marketing medium
  • Relevant Working Experience: Over 3 years of relevant experience in digital marketing/ communication roles
  • Required Languages: Fluent English & Vietnamese
  • Personality Requirements:
  • Good at time management, organization and planning skills
  • Quick adaptability, willing to learn and detail oriented

AGENCY TRAINER

Submited date: 17/03/2020 |

Location: Nationwide

Job Description

A/ Work closely with Agency Training and Development Department and be responsible for:

  1. Participating in compilation well-presented training materials and documents in terms of Life Insurance when being required; regularly updating industry and/or life-insurance sector’s information for training purposes
  2. Translating training materials in terms of Life Insurance at all levels from English into Vietnamese and vice versa
  3. Organizing effective and suitable sales training courses according to the training schedule planned, providing Life Insurance knowledge as well as advanced sales techniques and custom for sales agents, helping them to build workshop skills, and managing others related to training classes
  4. Frequently reporting training results and other problems related to Trainer team and or training activities to Immediate Supervisors for a proper solution.
  5. Implementation issued announcements of training courses timely to ensure all respective parties have coordinate in perfect teamwork for the existing training programs and scheduling processes.
  6. Maintaining a good and cooperative relationship with all functional departments within Corporate to have a throughout understanding of all company’s policies and/or procedures and to keep current with the newest one(s).
  7. Performing all assignments within a schedule effectively and efficiently

B/ Support Agency Development Managers

  1. Develop close relationship with Agency Development Departments;
  2. Provide sales location with adequate support when needed like organizing career seminars, sales seminar, client seminars, etc…in order to develop and achieve sales results
  1. Propose and join field works with sales agents in order to practice their selling skill
  2. Participate in the establishment and organizing sales activities for sales development (Clubs: MDRT, Recruitment, Excellent stars, Pro FC, etc.)
  3. Promptly report recruiting and training results to respective parties and other problems, if any, for a proper solution.

Job Requirements:

  • Age: 28-45
  • University graduated, major in Pedagogy/Economics/Business Administration/Marketing
  • Experience in life insurance training will be an advantage
  • Able to work independently and/or under pressure
  • Good presentation skills; Ability in organizations, persuasion and motivation; Teamwork

Qualification

  • Inter-personal communication skill with open mind and ability in organization, persuasion and motivation.
  • Fluent in spoken and written English, computer and MS Office software (Ms Word, Excel, Power Point) literacy.

Knowledge

  • The principle and training methods and techniques used in adult training
  • Life insurance industry

Skills:

  • Pro-active and responsible personality
  • Creativeness, Integrity, Customer Oriented and Execution skill
  • Excellent in cross-cultural skill and as a member of a team 
  • Communication and presentation skills

UNDERWRITER

Submited date: 05/10/2018 | Working at: Ho Chi Minh

Job Description

  • Ensure that all new business is underwritten promptly and effectively within agreed service standards and in accordance with the company underwriting policy
  • Ensure that clear and timely communication is made to the sales force in relation to underwriting of new business (both issued and un-issued).
  • Review of individual claims as and when required.
  • Establish sound relationship and maintain good contact with medical providers, reinsurer and underwriting people in the industry.
  • Maintain accurate records relating to work processed as well as work in progress.
  • Work closely with other members in a team based environment.
  • Perform in a pleasant, professional demeanor, treat coworker with courtesy and respect, acting in a trustworthy manner.
  • Actively contribute to make continuous improvement in work processes to increase service quality, decrease paperwork & turn-around time.

Qualification

  • University graduate. Qualified medical doctor.
  • Proficient in MS Office
  • Positive attitude
  • Effective communication skills
  • Good at organizing skills

PROGRAM ANALYST OFFICER (DEVELOPER)

Submited date: 05/10/2018 | Working at: Ho Chi Minh

Job Description

  • Plans, develops, tests, and documents computer programs, applying knowledge of programming techniques and computer systems: Evaluates user request for new or modified program such as for e-Submission system, Agency Compensation system, … and other systems. Statistical study of traffic patterns, or analyzing and developing specifications for bridge design, to determine feasibility, cost and time required compatibility with current system, and computer capabilities
  • Consults with user to identify current operating procedures and clarify program objectives.
  • Reads manuals, periodicals, and technical reports to learn ways to develop programs that meet user requirements.
  • Analyze the business need and impact of new products and services on the system and suggest solutions. Supervise User Requirements, Business Analysts and Program Developers in daily operations and specific projects.
  • Formulates plan outlining steps required to develop program, using structured analysis and design
  • Writes documentation to describe program development, logic, coding, and corrections
  • Analyzes, reviews, and alters program to increase operating efficiency or adapt to new requirements
  • Writes manual for users to describe installation and operating procedures

Qualification

  • University or College graduate
  • Having ability to design system and system architecture. Skills in programming & business are required
  • Experience in .NET framework, C#, ASP.NET MVC, Web API
  • Experience in Entity Framework
  • Experience CSS/HTML, JQuery, Java scripts
  • Have knowledge in Java (J2EE/Spring/Hibernate…) is plus.
  • Good OOP design
  • Good knowledge in object-oriented system design and software development process
  • Design and develop in Crystal Report
  • Design database as the business requirements (Oracle/MS SQL)
  • Able to work effectively with various levels of the organization, intra and inter-department/functional unit, with users, superiors and peers
  • Accord all business dealings with the level of confidentiality required in the course of the work.

AGENCY COMPLIANCE ASSISTANT MANAGER

Submited date: 17/03/2020 | Working at: Ho Chi Minh

Job Description

  • Assist Manager in handling violation cases of agency force, interview agents and provide cases assessment report
  • Assist Manager to review the procedures & guidelines of other departments and give the solutions for implementation
  • Work closely with agency force for purposes of monitoring agents' compliance with the company regulations & guidelines
  • Provide professional advice and feedback in relation to agency compliance
  • Handle all customers' complaints against sale force and investigate violation cases of sales force in a timely manner
  • Be able to organize/chair meetings and ensure to provide appropriate and efficient solutions for these cases
  • Be able to negotiate, be confident and independent during the process of investigation and handling violations
  • Understand company 's system and procedures of Agency Compliance as well as related functions/department so as to come up with accurate and appropriate solutions and ensure customer benefit are protected
  • Conduct onsite-checking on sales office/GA
  • Develop detail plan to ensure the review program is effective

Qualification

  • Bachelor's Degree in related filed
  • Good English
  • At least 5 years of related work experience in insurance
  • Able to work independently and under pressure
  • Good report writing and communication skills
  • Meet deadlines
  • Good negotiation

SALES DEVELOPMENT MANAGER

Submited date: 17/03/2020 |

Job Description

    • Building up agency force in sales area to expand insurance market share in order to achieve company target 
    • Conducting UM,DM workshop to improve management skills of leaders, Conducting  Improvement, Motivation Talk to motivate agents more proactive 
    • Meeting with UM, DM Agency force to notify memos guideline of company and get feedback from agency force and then report to RSD and coordinate relevant department to find out the best solution 
    • Participating with local DM, UM in planning sale target and allocate to each regions. Submitting sales planning to RSD and reviewing and modifying planning by month in order to achieve submitted sales target 
    • Concluding and solving problem , issues of agency force comply with company guideline 
    • Going on rotation, managing and supervising DM in regions of sales area.
    • Submitting contest proposals for each provinces to RSD, submitting schedule of training programs and Leaders Workshop for all regions and coordinate with relevant department to carry out
    • Interviewing potential candidates for DM, UM , interviewing potential candidates for agents of existing branch office and new branch office to make sure candidates to be qualified
    • Problem Solving:
      • Managing and supporting directly agency force in sale and recruitment
      • Risky transportation in moving around city for sale seminar without car
      • Sometimes being unable to be in branch offices in time in order to solve the arising problems immediately

    Job Requirements

    Qualification

    • BA in management is priority
    • University Degree, English, personal computer skills
    • Over 30 year olds
    • Sales experience as least 05 years in this industry
    • Knowledge about consumer good market
    • To be ready work under high working pressure 

Skills

    • Leadership skills
    • Management skills
    • Interpersonal skills, selling skills
    • Training skills, presentation skills, communication skills, negotiation skills and motivation skills

For more information, please contact hr@hanwhalife.com.vn