Working with us

Since launching its business operation in April 2009, Hanwha Life Vietnam has consistently achieved excellent results over the plan. This success is due to the efforts of a dynamic team of professionals, with a work environment that fosters teamwork in which each individual commits himself to the common goal.

Together we achieve more through the philosophy CHALLENGE, DEDICATION and INTEGRITY

CHALLENGE

We believe in challenging the status quo in the pursuit of excellence through change and innovation

DEDICATION

We are dedicated to our company, customers, and one another to achieve a greater goal

INTEGRITY

We believe in acting with integrity in everything we do, as individuals and employees

Working as agency
WORKING AS EMPLOYEE

Open your career path with Hanwha Life Vietnam

With the aim to develop a high quality sales force who works with a professional ethics and high quality services to customers, and in compliance with Hanwha Life's philosophy « Trust - Respect - Innovation », company (hereby called HLV) stipulates a nationwide-consitent standard in terms of recruitment procedure as follows


Recruitment criteria:

  • Age: 18-60
  • Residential status: permanent resident certification or long-term resident form (KT3) at those locations where HLV is recruiting
  • Basic education: candidates must be a high-school graduate.
  • Experiences in sales and/or marketing, consulting, sales managment is preferred.


Attitude and characteristics:

  • Positive attitude: has long-term and specific ; challenges acceptance ; demonstrates positive thinking; willing to provide best services to customers
  • Ambitious to succeed: has strong interest and desires in career achivement ; self-disciplined with a scheduled working habits, and be proactive
  • Persistence: able to adapt to all cirrcumstances; willing to take the challenges
  • Mature personality: be reliable and always keeps committments; has a judgeable mind and able to make appropriate reaction and decision ; willing to support others.
  • Sociable mobility: able to make a first good impression and a coherent presentation ; be courteous, friendly and easygoing


Recruting processes:

  • Approaching: Contact and arrange an appoitment to introduce life insurance career.
  • Screening and selecting those who are met minimum recruitment criteria set-forth by HLV (above-mentioned) => advice them to join the career seminar.
  • Interviewing those who have strong interest & able to succeed in FC career as well as ready to attend BFC course
  • Training: the qualified candidates will be invited to participate a 5-day course to learn the basic knowledge of life insurance and HLV's products.
  • Licensing: Trainees who have been successful in 5 days training and exams will gain the license to sell HLV's products.

Talent is our most important asset

Hanwha Life Vietnam commits to develop the professional through training. Our compensation & benefit is competitive and deserved award to individual‘s contribution.

There are career opportunities within Hanwha Life. Take a look at our job openings; even if there is no current vacancy that suits your preference or qualifications, we encourage you to drop in your resume at our Databank for our future reference.

Candidate Selection Process:

  • Step 1: Receiving and Screening Resume
  • Step 2: Interview with Direct Manager
  • Step 3: Interview with HR
  • Step 4: The staff will contact the appropriate candidates and send thank you letter to the candidates are not appropriate

CLAIM INVESTIGATOR

Submited date: 17/03/2020 | Working at: Ho Chi Minh

Job Description

Role Purpose: The main purpose of this position are verification of Claim investigation, support in promptly and correctly settling and handling all of the risk coverage claims other than timely contractual benefit claims. Reading, analyzing and evaluating medical records

Autonomy :

  •  Answer directly the customer complains after issuing the claim decision.

  • Collecting the claim document and information automatically.

  • Requesting the customer to add the necessary documents for the claim.

Problem Solving

  • The customer demand to know the claimed result immediately after submitting the claim document.
  • Normally, that accident has the police report, but the customer doesn’t declare it.
  • Some hospital refuses to give the medical information.

Job Requirements

  • Ensure all claim investigations (where relevant) should be done promptly and effectively.
  • Ready to go working far.
  • Ensure that clear and timely communication is made to the sales force and customers in relation to claims handling and payments
  • Ensuring efficiency and effectiveness of each transaction/ process and the integrity of the claims handling process
  • Work under high pressure
  • Actively seek ways to make continuous improvement to all processes

Qualification

  • Responsibility, Honestly, Initiative.

 Knowledge

  • University graduate
  • Knowledge of law, policeman, medical, insurance.
  • Have job experience and skills

Skills

  • Proficient in MS Office.
  • Communication skills.
  • Logical thinking.
  • Work in an organized manner.
  • Ability and willingness to learn and adapt to the working environment.

CALL CENTER STAFF

Submited date: 17/03/2020 | Working at: Ho Chi Minh

Job Description

  • Ensure provision of a high quality services to all internal and external clients making enquiries and complaints by telephone (including inbound and pro-active calls).
  • Respond to all clients’ questions and requests accurately, quickly and in a professional manner.
  • Keep courteous, helpful and smile voice as communicating with all clients.
  • Cooperate up with related departments to ensure all customer enquiries/requests to be solved completely and satisfactorily..
  • Cooperate with relevant Departments on improving customer care services and solving complaints.
  • Work closely with the customer services and other operations areas in a team based environment.
  • Contribute to maintaining professional office environment by ensuring compliance with company policies (labor regulations, office rules, dress policies, etc.)
  • Perform other tasks as assigned from time to time

Job Requirements

Knowledge & Experience

  • Good clerical work experience.
  • Good customer services experience
  • Demonstrate accuracy and thoroughness. Work in an organized manner.
  • Effective communication skills: writing, speaking and listening.
  • Ability to contribute to a productive work environment: positive, team-oriented, customer-oriented.

Working Relationships

  • Maintain a clear reporting line with line manager.
  • Work closely with the Customer Services and Operations team and a wide range of Head Office staff for daily processing.
  • Support all internal/ external customers in daily services.

Position Challenges

  • Ensure that all transactions are handled promptly and effectively.
  • Ensure provision of customer focused services within agreed timeframes and standards while maintaining company standards/policies.

NEW BUSINESS OFFICER

Submited date: 17/03/2020 | Working at: Ho Chi Minh

Job Description

  • Processing of new business from receipt of proposal to issue of policy (or cancellation of proposal) within agreed service standards.
  • Data entry and verify of all new business proposals performed accurately and timely within agreed services standards.
  • Effective management of un-issued business in suspense, ensuring that every effort is made to meet all requirements for a policy to be issued.
  • Ensure that clear and timely communication is made to the sales force, customer in relation to new business in processing (both issued and un-issued).
  • Joining testing team to enhance/upgrade system or test new products, ensure no problem/error occurred or should be fixed.
  • Ready to learn and grow up to Jet underwriter to handle simple medical cases, attend key in automatic underwriting process.
  • Responsibility to train new NB staff and cross-train staff of other sections if required.
  • Support underwriting by doing NBU letters, handling clinic issues.
  • Maintain accurate records relating to work processed as well as work in progress.
  • Support management to complete assigned tasks.
  • Work closely with other members in a team based environment.
  • Perform in a pleasant, professional demeanor, treat coworker with courtesy and respect, acting in a trustworthy manner.
  • Actively contribute to make continuous improvement in work processes to increase service quality, decrease paperwork & turn-around time.

Job Requirements

Qualification

  • University graduate preferred.

Knowledge & Experience

  • Good experiences in operations of a life insurance company.
  • Good insurance knowledge
  • Good English communication.
  • Proficient in MS Office. Master other advanced technology preferred.

Working Relationships

  • Maintaining a clear reporting line with direct Manager.
  • Maintain strong relationships with staff at all levels within the Company and sales force.

Position Challenges

  • Being committed to providing excellent services to internal and external customers.
  • Being committed to agreed services standards.
  • Being committed to work according to the company’s policy and standards.

DISTRIBUTION COMPENSATION OFFICER

Submited date: 31/03/2020 | Working at: Ho Chi Minh

Job Description

  • Executes agency channel and other channel payroll calculation. Ensuring all payment are processed accurately and in a timely manner, complying with all the standard operation procedure
  • Perform data capture for all details of payments and develop reports, reporting tools and performance management reporting tools related to income.
  • Process the income tax calculation and coordinate with Finance for tax payment/reporting.
  • Verify and answers agents' queries on agency compensation calculation and payment
  • Work closely with software developers to implement solutions. Process the system checking/testing when required.

Job Requirements

  • Qualification: University degree, preferably in Information technology/Economics/Mathematics/Business Administration
  • Experience: At least 2 year experience in compensation calculation and/or data analysis, data processing, and/or agency administration, accounting.
  • Knowledge:
    • Basic knowledge on Life Assurance
    • Good knowledge on data management, data mining, accounting process.
  • Skills:
    • Must knowledgeable on computer applications (especially MS access and MS excel).
    • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to details and accuracies
    • Good time management skills to ensure the workload can be managed within the cut-off time of clearing systems.
    • Analytical and problem solving skills.
    • Proactive, careful, hard-working, faithful and responsible.

GA MANAGEMENT MANAGER

Submited date: 01/04/2020 | Working at: Ho Chi Minh

Job Description

GA Development Support

  • Performing GAD candidate screening, interview & appointment;
  • Providing hands-on guidance for GAD candidates on GA office set-up;
  • Monitoring GAD candidate performance and qualifications on a weekly and ad-hoc basis
  • Organizing New GA Induction & GA Contract signing programs;
  • Overseeing the establishment of Sub-GA offices and change of GA office addresses;
  • Supporting GA in organization of office opening events;
  • Coordinating effort from relevant departments to ensure the new GAs have a good start and conform well with the Company regulations and processes.

GA Management Support

  • Implementing quarterly performance review on existing GAs, and sending out relevant motivation/ warning as appropriate;
  • Monitoring GA compliance requirements (especially with regards to the GA Terms & Conditions, e.g. CS2 & SM appointment), both proactively and as per Internal Audit’s recommendations;
  • Coordinating annual GA office ranking activities and making relevant recommendations for GAs to improve their ranking;
  • Managing the processes of GA Contract renewal, transfer, and termination;
  • Making regular contacts with GADs to ensure they are fully aware of relevant policies and incentives issued by Hanwha Life;
  • Gathering best practices from well-performing GAs and sharing them with the others;
  • Providing field support to poor GAs where appropriate.

GA Planning

  • Monitoring the GA Terms & Conditions, and making appropriate recommendations to keep them competitive and cost-effective;
  • Preparation of relevant policies and processes;
  • Providing periodic GA updates to the Management Team;
  • Playing a key role in the organization of GAD conferences, meetings and training programs.

Job Requirements 

  • Relevant experience in the life insurance industry is preferable, but not a must.
  • Experience in sales, sales training or customer service is an advantage.
  • Good organizational skills.
  • Excellent Excel skills. Knowledge of MS BI is an advantage.
  • Strong communication, presentation and influencing skills in both English and Vietnamese.
  • Strong analytical skills.
  • Pleasant manner and can-do attitude.

ACCOUNTING OFFICER (CASH MANAGEMENT & INVESTMENT ACCOUNTING)

Submited date: 01/04/2020 | Working at: Ho Chi Minh

Job Description

1. Supervise checking insurance related and new system testing

  • Check insurance related on EBAO system, GL booking from system
  • Coordinate with OP departments to check the proper of transaction recognition between EBAO and SUN system
  • New Accounting rule set up and testing for new insurance products development.

 2. To monitor treasury and cash management

  • Prepare bank and cash flow report
  • Monitor internal transfer between banks and control low bank charge
  • Provide control for cash sufficient in the cash float limit.
  • Cooperate with bank for new bank service of collection and payment

 3. Supervise cash, bank accounts to contribute promptly cash and bank analysis and proper payment control

  • Check and reconcile collection and payment between system and bank statement
  • Coordinate with IT and other department for cash and bank control automatically.

 4. Supervise investment operation

  • Monitor investment process with sufficient documents requirements for filling and compliance with company policy and regulation
  • Supervise report and accounting booking with sufficient details analysis

 5. Others as requirement

Job Requirements

  • Experience in insurance company at least 1 year
  • Experience working as accountant in foreign company at least 3 years
  • Handle on with Sun system, Microsoft Excel, Word
  • Good speaking English

 Qualification: University of Economic in Accounting or Finance

 Knowledge: Finance, Accounting and Insurance

 Skills 

  • Customer service skill
  • Presentation skill
  • Negotiation skill
  • Problem solving skill

AGENCY TRAINER

Submited date: 17/03/2020 |

Location: Nationwide

Job Description

A/ Work closely with Agency Training and Development Department and be responsible for:

  1. Participating in compilation well-presented training materials and documents in terms of Life Insurance when being required; regularly updating industry and/or life-insurance sector’s information for training purposes
  2. Translating training materials in terms of Life Insurance at all levels from English into Vietnamese and vice versa
  3. Organizing effective and suitable sales training courses according to the training schedule planned, providing Life Insurance knowledge as well as advanced sales techniques and custom for sales agents, helping them to build workshop skills, and managing others related to training classes
  4. Frequently reporting training results and other problems related to Trainer team and or training activities to Immediate Supervisors for a proper solution.
  5. Implementation issued announcements of training courses timely to ensure all respective parties have coordinate in perfect teamwork for the existing training programs and scheduling processes.
  6. Maintaining a good and cooperative relationship with all functional departments within Corporate to have a throughout understanding of all company’s policies and/or procedures and to keep current with the newest one(s).
  7. Performing all assignments within a schedule effectively and efficiently

B/ Support Agency Development Managers

  1. Develop close relationship with Agency Development Departments;
  2. Provide sales location with adequate support when needed like organizing career seminars, sales seminar, client seminars, etc…in order to develop and achieve sales results
  1. Propose and join field works with sales agents in order to practice their selling skill
  2. Participate in the establishment and organizing sales activities for sales development (Clubs: MDRT, Recruitment, Excellent stars, Pro FC, etc.)
  3. Promptly report recruiting and training results to respective parties and other problems, if any, for a proper solution.

Job Requirements:

  • Age: 28-45
  • University graduated, major in Pedagogy/Economics/Business Administration/Marketing
  • Experience in life insurance training will be an advantage
  • Able to work independently and/or under pressure
  • Good presentation skills; Ability in organizations, persuasion and motivation; Teamwork

Qualification

  • Inter-personal communication skill with open mind and ability in organization, persuasion and motivation.
  • Fluent in spoken and written English, computer and MS Office software (Ms Word, Excel, Power Point) literacy.

Knowledge

  • The principle and training methods and techniques used in adult training
  • Life insurance industry

Skills:

  • Pro-active and responsible personality
  • Creativeness, Integrity, Customer Oriented and Execution skill
  • Excellent in cross-cultural skill and as a member of a team 
  • Communication and presentation skills

UNDERWRITER

Submited date: 05/10/2018 | Working at: Ho Chi Minh

Job Description

  • Ensure that all new business is underwritten promptly and effectively within agreed service standards and in accordance with the company underwriting policy
  • Ensure that clear and timely communication is made to the sales force in relation to underwriting of new business (both issued and un-issued).
  • Review of individual claims as and when required.
  • Establish sound relationship and maintain good contact with medical providers, reinsurer and underwriting people in the industry.
  • Maintain accurate records relating to work processed as well as work in progress.
  • Work closely with other members in a team based environment.
  • Perform in a pleasant, professional demeanor, treat coworker with courtesy and respect, acting in a trustworthy manner.
  • Actively contribute to make continuous improvement in work processes to increase service quality, decrease paperwork & turn-around time.

Qualification

  • University graduate. Qualified medical doctor.
  • Proficient in MS Office
  • Positive attitude
  • Effective communication skills
  • Good at organizing skills

PROGRAM ANALYST OFFICER (DEVELOPER)

Submited date: 05/10/2018 | Working at: Ho Chi Minh

Job Description

  • Plans, develops, tests, and documents computer programs, applying knowledge of programming techniques and computer systems: Evaluates user request for new or modified program such as for e-Submission system, Agency Compensation system, … and other systems. Statistical study of traffic patterns, or analyzing and developing specifications for bridge design, to determine feasibility, cost and time required compatibility with current system, and computer capabilities
  • Consults with user to identify current operating procedures and clarify program objectives.
  • Reads manuals, periodicals, and technical reports to learn ways to develop programs that meet user requirements.
  • Analyze the business need and impact of new products and services on the system and suggest solutions. Supervise User Requirements, Business Analysts and Program Developers in daily operations and specific projects.
  • Formulates plan outlining steps required to develop program, using structured analysis and design
  • Writes documentation to describe program development, logic, coding, and corrections
  • Analyzes, reviews, and alters program to increase operating efficiency or adapt to new requirements
  • Writes manual for users to describe installation and operating procedures

Qualification

  • University or College graduate
  • Having ability to design system and system architecture. Skills in programming & business are required
  • Experience in .NET framework, C#, ASP.NET MVC, Web API
  • Experience in Entity Framework
  • Experience CSS/HTML, JQuery, Java scripts
  • Have knowledge in Java (J2EE/Spring/Hibernate…) is plus.
  • Good OOP design
  • Good knowledge in object-oriented system design and software development process
  • Design and develop in Crystal Report
  • Design database as the business requirements (Oracle/MS SQL)
  • Able to work effectively with various levels of the organization, intra and inter-department/functional unit, with users, superiors and peers
  • Accord all business dealings with the level of confidentiality required in the course of the work.

ACTUARY ASSISTANT MANAGER

Submited date: 17/03/2020 | Working at: Ho Chi Minh

Job Description

Valuation

  • Be responsible for all regular reports required by MOF, especially reserves rule, to ensure they are fully complied with regulator’s requirement.
  • Be responsible for all regular reports required by Regional/Head Office to ensure they are fully complied with Regional/Head Office’ standards.
  • Be responsible for all experience studies (Persistency, Mortality/ Morbidity, Expense). Ensure they are performed regularly.
  • Actively think out the control rules to regular reports to ensure they are properly performed and reviewed.
  • Be mainly involved in Forecast/ Business Planning in deriving Best Estimate Assumptions used in Forecast/ Business Planning. Ensure they are properly documented.
  • Be the key contact point for both internal and external Audit related to Valuation Actuarial.
  • Be the key contact points for all reinsurers to deal with reinsurance premium calculation approach as well as payment/ claim recovery.
  • Support to do analysis of product performance both qualitative and quantitative.
  • Carry out a wide variety of ad-hoc actuarial investigations, as required from time-to-time, ensuring all results are thoroughly checked for accuracy and consistency.
  • Work closely with other departments where necessary for background and supplementary explanation on the results of some reports.
  • Assist the Head of Actuarial in ad-hoc investigation as required from time to time.
  • Support for company projects and initiatives:

- Internal project: review, convert and recommend new initiative for current Prophet model.
- Company/Group project: Assist for new initiatives from various company’s key projects such as IFRS17, ALM project, proactively provide feed-back before, during, and after projects.

Others:

  • Actively study towards a recognized actuarial qualification.
  • Supervise daily activities of junior staff, providing instructions and guidance on work related matters.
  • Set up KPI for actuarial staffs and judge them based on that
  • Provide coaching to junior staff on actuarial concept & techniques so that knowledge of actuarial practice is acquired quickly and effectively.
  • Manage staffs in taking leave/ daily works and supervise them in actuarial concept/ techniques

Job Requirements

Qualification

  • Bachelor/ Master in Mathematics/ Statistics/ Actuarial Science
  • ASA designation or equivalent is a plus.

Knowledge

  • Actuarial background with at least 5 years experience
  • Good knowledge on VBA coding
  • Expertise in Prophet software

Skills

  • Excellent management and communication skills
  • Strong in analytical skills and keen eye for details
  • Strong problem-solving capabilities

AGENCY COMPLIANCE ASSISTANT MANAGER

Submited date: 17/03/2020 | Working at: Ho Chi Minh

Job Description

  • Assist Manager in handling violation cases of agency force, interview agents and provide cases assessment report
  • Assist Manager to review the procedures & guidelines of other departments and give the solutions for implementation
  • Work closely with agency force for purposes of monitoring agents' compliance with the company regulations & guidelines
  • Provide professional advice and feedback in relation to agency compliance
  • Handle all customers' complaints against sale force and investigate violation cases of sales force in a timely manner
  • Be able to organize/chair meetings and ensure to provide appropriate and efficient solutions for these cases
  • Be able to negotiate, be confident and independent during the process of investigation and handling violations
  • Understand company 's system and procedures of Agency Compliance as well as related functions/department so as to come up with accurate and appropriate solutions and ensure customer benefit are protected
  • Conduct onsite-checking on sales office/GA
  • Develop detail plan to ensure the review program is effective

Qualification

  • Bachelor's Degree in related filed
  • Good English
  • At least 5 years of related work experience in insurance
  • Able to work independently and under pressure
  • Good report writing and communication skills
  • Meet deadlines
  • Good negotiation

SALES DEVELOPMENT MANAGER

Submited date: 17/03/2020 |

Job Description

    • Building up agency force in sales area to expand insurance market share in order to achieve company target 
    • Conducting UM,DM workshop to improve management skills of leaders, Conducting  Improvement, Motivation Talk to motivate agents more proactive 
    • Meeting with UM, DM Agency force to notify memos guideline of company and get feedback from agency force and then report to RSD and coordinate relevant department to find out the best solution 
    • Participating with local DM, UM in planning sale target and allocate to each regions. Submitting sales planning to RSD and reviewing and modifying planning by month in order to achieve submitted sales target 
    • Concluding and solving problem , issues of agency force comply with company guideline 
    • Going on rotation, managing and supervising DM in regions of sales area.
    • Submitting contest proposals for each provinces to RSD, submitting schedule of training programs and Leaders Workshop for all regions and coordinate with relevant department to carry out
    • Interviewing potential candidates for DM, UM , interviewing potential candidates for agents of existing branch office and new branch office to make sure candidates to be qualified
    • Problem Solving:
      • Managing and supporting directly agency force in sale and recruitment
      • Risky transportation in moving around city for sale seminar without car
      • Sometimes being unable to be in branch offices in time in order to solve the arising problems immediately

    Job Requirements

    Qualification

    • BA in management is priority
    • University Degree, English, personal computer skills
    • Over 30 year olds
    • Sales experience as least 05 years in this industry
    • Knowledge about consumer good market
    • To be ready work under high working pressure 

Skills

    • Leadership skills
    • Management skills
    • Interpersonal skills, selling skills
    • Training skills, presentation skills, communication skills, negotiation skills and motivation skills

CUSTOMER SERVICES STAFF

Submited date: 17/03/2020 |

Job Description

  • Warmly receiving/welcoming customers either in direct contact or via telephone.
  • Providing high quality services to customers by receiving and responding their inquiries skillfully and professionally.
  • Providing operations services (receiving insurance proposals, collecting premiums, data registration, carrying out policy services…) promptly, effectively and within agreed services standard.
  • Cooperating with Operations Team in Head Office to implement all operations processes efficiently and effectively to provide end policy services to external customers as guided in Operations Manual and other documents updated from time to time.

Job Requirements

  • Good clerical work experience.
  • Good customer services experience
  • Demonstrate accuracy and thoroughness. Work in an organized manner.
  • Proficient in MS Office.
  • English: fluent in communicating.
  • Effective communication skills: writing, speaking and listening.
  • Ability and willingness to learn and adapt to the company working environment.
  • Ability to contribute to a productive work environment: positive, team-oriented, customer-oriented.

For more information, please contact hr@hanwhalife.com.vn