Following the Special Customer Care Program launched in 2012, Hanwha Life Vietnam has continued this Special Program and added benefits to its VIP customers from January 1, 2013.

Specific program of Customer Care Hanwha Life Vietnam in 2013 is implemented as follows:

1

Send a congratulatory message on Teacher’s Day and Doctor’s Day to clients who working in education and health sectors.

2

Send birthday greetings to customers.

3

Benefits for VIP customers on birthdays

Illustration of customer benefits
VIP customer (Policyowner) Silver Gold Diamond
Total AFYP of inforce policies from (million VND) 50 - < 100 100 - < 250 >= 250
Life Assured Greetings Card
Gift
Medical check voucher (*)
Policyowner’ spouse as a Life Assured Greetings Card
Gift

(*) Medical check voucher only applies to clinics that have signed contracts with Hanwha Life Vietnam.

5

Send a condolence wreath to the family of VIP customers when the insurance buyer / the insured unfortunately died.

In addition, on the occasion of Lunar New Year, Hanwha Life Vietnam will give a small gift to customers who have transactions at our offices on the occasion of Tet.

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Hospitalization Assessment Process.

Internal regulations on assessment of unnecessary cases in hospital.