Because you are the Customer of Hanwha Life Viet Nam, you will receive not only the important and essential protection benefits from different products of Hanwha Life Vietnam, but also our Loyalty programs to brings other efficient benefits so you can enjoy more convenient lifestyle with non-stop innovating services.

I. APPLICABLE SUBJECTS OF PROGRAM:

Life insurance policy and health insurance policy issued by Hanwha Life Viet Nam (hereafter called Policy), which is in force and has passed “consideration period”, exclusive An Khang Bao Gia Toan Dien & Insurance policy that sold via online platforms

Membership classes

  • VIP Diamond: Annual Yearly Premium (AYP) of all policies (completed 21-day free look and policy is being effective) over 250 million VND.
  • VIP Gold: AYP of all policies (completed 21-day free look and policy is being effective) from 100 million VND to less than 250 million VND.
  • VIP Silver: AYP of all policies (completed 21-day free look and policy is being effective) from 50 million VND to less than 100 million VND.
  • Loyalty Customer: AYP of all policies (completed 21-day free look and policy is being effective) less than 50 million VND.

II. PROGRAM BENEFIT:

Accumulated Points on LIME App can be redeemed for:

  • Physical Gift, or
  • Electronic Gift (e-Vouchers), or
  • Convert accumulated points to pay renewal premium for Policies that issued by Hanwha Life Viet Nam & Customer is the Policy holder (conversion rate: 1 point to 1,000 VND).
    (Physical Gift and Electronic Gift are provided by URBOX and integrated on application platform of the Customer Portal – LIME app)


III. ACTIVITIES OF POINT ACCUMULATING:

1

First time login to the application

Applicable to all Customers (who have in force Policies at Hanwha Life Viet Nam) at the 1st time Downloading and Logging on LIME App from the date 01/11/2022. The amount of points awarded will correspond to the Class of Customers as below:


(Points are added within 48 hours from the 1st login time)

2

Make payment for the Renewal Premium exclusively for VIP customers

With transactions of renewal premium payment via Cashless form, VIP customer will be rewarded points on LIME App with the corresponding amount; per 100.000 VND Insurance premium paid, VIP Customer will be received 0.5 point.

Cashless form such as: bank transfer, online payment, e-wallets and touchless payments…. For more information, please prefer Payments | Hanwha Life Insurance Company Limited (Vietnam)


3

VIP Customer Birthday

On Birthday, VIP Customer will be received an amount of point on Customer’s LIME account to celebrate this Special day.


(Points are added within 48 hours from Customer’s birthday)

  • If Customer is the main Life assured in policies of other Policy Holders: The amount of point will follow to the Policy holder who are the highest Class.
  • If Customer is the Policy holder & the main Life assured in Policies of other VIP Diamond/VIP Gold: Customer will be received benefit as Policy holder & main Life assured.

4

Policy Anniversary Date

In order to send our gratitude to Customer for the choosing to go with Hanwha Life Viet Nam, at the Policy Anniversary date, VIP Customer will be received an amount of point as below:


(Points are added within 48 hours from the Anniversary date)

5

More Insurance Policy purchased by VIP Customers

As a privilege for VIP customers, we will send points to Customer’s LIME account when they purchase new Policy (valid from 5 years contracts up) as below:


(Points are added within 48 hours from the ending time of “freelook period”)

6

Happy New Year VIP Customers

To send the best wishes to customers for a new year. On the first day of the new year (01/01 calendar year), at the first day of the new year, VIP customers will receive the new year Gift with amount of point as below:


(Points are added within 48 hours from the 1st login time)

How to use accumulated points?

Redeem to Gift via LIME APP

  • Step 1: Download and Log in LIME app by the account that has been provided by the company via SMS after Policy issued
  • Step 2: Select “Service” -> “Customer Care”
  • Step 3: Select “Redeem gift”, click on the gift you want to redeem
  • Step 4: View the gift details and fill in required information

Redeem to renewal premium

Customers can download the Request form for converting accumulated points to pay a renewal premium at Documents | Hanwha Life Insurance Company Limited (Vietnam). To increase our best support for Customer experience, we are developing a function to help Customer can submit this request via LIME and will update when this feature is done building and ready to use.